Loading…
Tickets are on sale now for our all virtual conference on September 24! Head to Eventbrite to register.
Back To Schedule
Friday, September 24 • 4:15pm - 5:00pm
SUS Plus: Amp up your usability survey!

Sign up or log in to save this to your schedule, view media, leave feedback and see who's attending!

Feedback form is now closed.
Many organizations use standard usability questionnaires such as the System Usability Scale (SUS) to benchmark their products’ usability and track it over time, or compare to competitors. But the SUS on its own does not tell you what or how to improve. Also, the score can be just another “so what” metric, especially to colleagues outside the user experience team who may not be as familiar with it as, say, Net Promoter Score.

Finally, answering the SUS questions is not a very compelling activity for your customers.
How can you amp up your usability survey to increase response rates, give the score context that your stakeholders will care about, and drive more action from the results? I will share a case study that helped me get buy-in for a major redesign project.

Attended this talk? Fill out the Session Survey!

Speakers
avatar for Kirsten Robinson

Kirsten Robinson

Director of Product Design, BitSight



Friday September 24, 2021 4:15pm - 5:00pm EDT
1 - Back Bay A/B (Research)