How do we know if the UX team is doing a good job? With executives obsessed with measurement and our obsession with designing great products, how can a team keep up? Is large-scale user testing the answer, or even feasible?
This is the story of one team's attempt drive change through the Practical Usability Rating by Experts method (PURE) (Rohrer, et al). We have built a system around tracking usability with scores generated by PURE. The challenge is to implement, execute, and report across a broad portfolio of products and workflows aimed at our users. You will learn about our motivation for tracking usability this way, methods for adapting to this complex product environment, and our lessons learned with these tools to drive change for our users.
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