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Friday, September 24 • 10:15am - 11:00am
Stakeholder Relationships: Leading UX researchers to greater success and impact

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As leaders our own practices have matured over time. In our own stakeholder relationships, we’ve learned by doing, succeeding and failing, course correcting, and elevating to new approaches. If we’ve been paying attention, which UX researchers do by definition, our communications and relationship strategies have and do meet greater and greater success.

In this advanced, interactive session we will share our bumps and bruises, as well as how we resolved them and grew. Discover how real-world UX researchers and teams evolved their approaches for greater impact and success. Case studies with seven, proven techniques will serve as guide and inspiration. Each has themes and situations, throughout UX research lifecycles and experiences, that familiar to nearly everyone in our field. In workshop fashion, we will bring together our own collective wisdom and maturing practices to increase the efficacy and, indeed, enjoyment as we lead emerging researchers and leaders in our field.

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Speakers
avatar for Laura Faulkner PhD

Laura Faulkner PhD

Head of Research, Rackspace Technology
Laura Faulkner, PhD, is the Head of Research for Rackspace Technology. For 25 years she has worked to establish and expand the field of user experience and human research in technology and design. Dr. Faulkner’s expertise is rooted in that experience backed up by a Masters and PhD... Read More →


Friday September 24, 2021 10:15am - 11:00am EDT
2 - Back Bay C/D (Design)
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